IFPLS Terms and Conditions
These terms and conditions apply to all agreements that
IFPLS concludes. IFPLS aims at having transparent and unambiguous terms and
conditions so that everyone can understand them and not just lawyers. If any
terms or conditions should be unclear, please inform IFPLS client care center via
our email: ccc@ifpls.aero. Individual agreements that are specified in the
contract also apply and are the guiding principle if they contradict the Service
level Agreement (SLA).
The agreement is being concluded for an indefinite period
where a minimum of one year shall apply unless agreed otherwise. When an
agreement is concluded, the customer will receive a credential for the use of
the IFPLS online. This will be complimentary subscription. This credential will
allow the client to purchase services with the related quantities and date of
delivery. The credential may only be used for the own company of the customer
by an authorized person(s). Employees can, subsequently, have a user,
administrator or another role based on the company requirement. A specification
of the offered Services, prices and graduated scales shall be agreed in
separate “pricing Annex or section” in the contract. IFPLS pursues a policy in
line with the market and price index about its prices. IFPLS may index prices
on an annual basis where the consumer price index figures are considered for
the period of the past year. Upon indexing, IFPLS will send a message to
customers before in which the percentage will be specified. The indexing shall
come into effect as from the first invoice in the next calendar year.
Invoicing IFPLS Services Purchases:
IFPLS will send its invoices after delivering the services,
or when they get any 3rd party invoices related to your online
inquiries or Purchase orders. IFPLS invoice will include full information about
the Services; Purchased, quantities, date of Delivery, and quantities for each service.
All invoices are sent through email as a PDF to the recorder emails addresses
registered in our company “Credit Application form”. The payment period will be
maximum 14 days unless agreed otherwise. IFPLS online capabilities to purchase
services will be limited automatically if payments are not settled within 21
Days, if it is still unpaid after 30 days, client account will be closed promptly,
and extra interest of 10% per month or any fraction of it will be added to the
overdue statement.
Security
IFPLS takes suitable technical and organizational measures
continuously to ensure that the customer's personal data is secure against loss
related to any form of unlawful processing. These measures are deemed as being
of a suitable security level in the sense of the GDPR. IFPLS shall offer
assistance to customers to ensure that they can comply with the obligations
vested on them based on the GDPR and other applicable legislation and
regulations with regard to the processing of personal data. The customer is
entitled to check compliance with this in consultation with IFPLS during the
duration of the agreement by an independent expert, for example, by having an
audit carried out. The customer shall bear all the costs in relation with this
audit. the customer must inform IFPLS immediately of any binding Security instructions.
IFPLS shall do everything it can be reasonably be expected of it to ensure
compliance is possible.
Privacy
IFPLS has no control over the personal data that are made
available by the customer. Without requirement in view of the nature of the
issued instructions by the customer, explicit permission from the customer or a
legal obligation, IFPLS shall not issue the data to third parties or process
for other objectives than for the agreed objectives. The customer guarantees
that the personal data may be processed based on a basis as specified in the
GDPR. Insofar as this is required based on the applicable legislation and
regulations, data controllers are entitled to carry out audits to check whether
IFPLS complies with the conditions and provisions as set down in the agreement,
regulatory rules and/or applicable mandatory law. IFPLS shall inform the
customer as soon as possible about such an audit unless this is prohibited.
IFPLS Online
IFPLS Online is reliable, secure and fast. IFPLS works
together with external parties to make IFPLS Online services available. In
addition, IFPLS Online works with professional internal parties to safeguard
security and make sure all services provided are monitored and supervised.
IFPLS has made clear agreements with its supplier and customers for the
required Services and Service level agreements. Optimum backup procedures
guarantee an optimum continuity where we assume a great experience for our
customers.
Performance
IFPLS Online performance should be good but is dependent on
the Internet connection and setup of the environment of the customer. IFPLS measures
an average response time of less than 1 minute for any service request. The
response times of these and other functions within IFPLS Profit may greatly
vary depending on the type of function, quantity of data, customer-specific
set-up and user emails settings. If you are experience performance disruptions,
contact the Client Care Centre; CCC@ifpls.aero
Opening times and additional support
Client Care Center is available 06:00 GMT till 21:00 GMT, The
Client Care Center can always be consulted through the email that will provide
an answer to the asked questions in all cases. If you may need any help outside
the working hours of the Client Care Center, you can contact our 24/7
operations team on ops@ifpls.aero.
Services and responsibilities
IFPLS Provide all Aviation and flight support services,
IFPLS online provide only few services out
of the list of services that IFPLS can provide, IFPLS online will be
continuingly developed to cover all current services and to add more services
for our service list in the near future. As the Client is applying online for
his required services, the client is responsible for correct application and
any extra charges may be occurred due to his application, IFPLS is not
responsible for any incorrect operation or extra services provide by the third
parties based on incorrect application submitted by the customer online.
Anyway, IFPLS will provide any possible support to their
client and try with the 3rd parties suppliers to claim some items,
but there is no guarantee to refund or waive any extra fees imposed by
incorrect submission by client using IFPLS online.
For better performance and Client care measures, IFPLS team
will be monitoring If the application requires adjustment to be 100 % sure the
your application is accepted without any delay, IFPLS will contact the customer
to implement the required adjustment in case they find any necessity to have an
amendments.
Should you need any further information, or you may have any
inquiry, please don’t hesitate to contact our client care Center on : ccc@ifpls.aero