Multilingual Customer Service agents handles
inbound and outbound calls is required, with responsibility to respond to
incoming calls from the customers to take their orders, answer questions and
inquiries about company services. Additionally, agents are responsible for
making outbound calls to set appointments and gather survey data.
Duties and Responsibilities
- Answering phones from customers professionally and responding to
customer inquiries.
- Researching required information using available resources.
- Providing customers with the organization’s service and product
information.
- Processing forms, orders, and applications requested by the
customers.
- Identifying, escalating priority issues and reporting to the
high-level management.
- Routing inbound calls to the appropriate department.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating
them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and
inquiries.
- Recording details of comments, inquiries, complaints, and actions
taken.
- Managing administration, communicating and coordinating with
internal departments.
- Other duties as assigned.
Requirements:
- Capability to work on 24/7 rotated Schedule, which require to have
Evening and Night shifts.
- Experience in dealing with the public.
- Excellent communication skills, including verbal with proper
grammar.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
- Good English language, writing and speaking skills are essential
- Second language; Spanish, French, Russian, Chinese, Portuguese or
any other language will be plus
Skills and Specifications
- Technical expert in related computer applications.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
Education
- High school diploma or equivalent.
Job Locations
Lebanon, Egypt , Vietnam or Venezuela